vivitoday CUSTOMER CARE
- There is no fee for cancellations on orders placed within 12 hours
- Any cancellation for orders placed on our website over 12 hours will incur a 15% handling fee.
We’ll happily allow returns and exchanges for items in their original condition when:
- The item you purchased did not fit
- The item you purchased is defective
- The item you purchased is incomplete
- The item you purchased is incorrect
A Vivitoday's responsibility
If Vivitoday is responsible for the above issue, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
B Customer's responsibility
If the customer is responsible for the above issue or simply wants to exchange the item, we can also allow a return.
The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
If the customer left a wrong address, the delivery failed finally, No refund or exchange allowed.
Please contact us get the refund address. we will refund the money in 3 business days if it's Vivitoday's responsibility.
- 14 days Return. If your purchase isn't the right fit for you, you have 14 days to submit a return request after signing.
- 15 days Exchange. If your purchase isn't the right fit for you, you have 15 days to submit a exchange request after signing.
Any questions please feel free to contact us:
Steps to contact us:
Please contact us immediately at our Support Center describing the issue in detail, including your order number or email address left in order. For defective, incorrect or not as described items, please send us a clear picture or video of the problem.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.